VnBuy — Shipping Information

How We Get
Your Sneakers
to You.

Everything you need to know about processing times, delivery windows, and what happens if something goes wrong.

Ships To
GLOBAL
Military base delivery not available at this time.
Shipping Fee
10.99 USD
Flat-rate shipping fee on every order within the USA. No minimum required.
Estimated Delivery
10–14 Days
Business days, processing included. Allow extra time during peak seasons.
Section 01
Processing Time

Every order requires 2 business days to prepare before it ships. If your package hasn’t shipped yet, we’re still getting it ready for dispatch.

Should there be any unusual delays beyond this window, we’ll notify you directly by email. Once your package ships, you’ll receive a tracking number so you can follow its journey every step of the way.

Section 02
Delivery Time

Estimated delivery for US orders is 10–14 business days, with processing time included. Please allow for additional time during peak seasons — delivery may take slightly longer than estimated.

Important restrictions:

  • 1 We do not ship to US military bases at this time. We apologize for any inconvenience this may cause.
  • 2 We do not support shipping to multiple addresses within the same order.
Section 03
Shipping Delays
If your package takes longer than 30 days to arrive, we will issue a full refund — no questions asked.
If your package does not arrive on time, contact us and we’ll respond within 12 hours to assist you.
If tracking shows “delivered” but you haven’t received your order, check around your property and with neighbors first. If still unresolved, contact the carrier from your tracking email — or reach us at [email protected].
Section 04
Notice

VnBuy is not responsible for packages that cannot be delivered due to missing, incomplete, or incorrect address details. Please confirm your shipping address carefully before placing your order.

Address errors: If you notice a mistake, contact us immediately at [email protected]. We have a 48-hour waitlist policy — once your order leaves the warehouse within that window, it is out of our control.

VnBuy is not liable for customs duties or import taxes. Customers are responsible for any additional charges imposed by their local authorities in the following situations:

  • 1 The recipient refuses to accept the delivery.
  • 2 The shipping carrier makes repeated unsuccessful delivery attempts.
VnBuy — Never Out Of Place

Questions About
Your Order?

Our support team is available Monday–Friday, 08:00–17:00 PST. We aim to respond within 24 hours.