Shipping policy

At VNBUY, we work to process and deliver your order as efficiently as possible. The information below explains our shipping rates, processing times, estimated delivery times, tracking, and address requirements.

Shipping Rates

Shipping rates apply to all supported destinations.

Shipping starts at $7.99 for the first item
An additional $3.00 may apply for each subsequent 0.5 kg of shipment weight
Maximum shipping charge: $46.99

Final shipping costs may vary depending on product type, package weight, and destination. The applicable shipping charge will be shown at checkout before payment.

Processing & Fulfillment Time

Orders are processed on business days, Monday through Friday, excluding major holidays.

Estimated processing and fulfillment time: 4–5 business days.

Processing time is separate from shipping time and begins after your order has been successfully placed. During periods of high order volume, processing may take slightly longer.

Estimated Delivery Times

We work with international and local delivery partners such as USPS, UPS, DHL, local postal services, and other available carriers depending on destination.

Destination	Typical Carriers	Estimated Transit Time
United States	USPS / UPS / DHL / Local carriers	7–14 business days
Europe	DHL / Local postal carriers	7–14 business days
Canada	Canada Post / International carriers	7–14 business days
Australia	Australia Post / International carriers	7–14 business days
Other Supported Countries	DHL / UPS / International & local carriers	10–20 business days

Delivery times are estimates and are not guaranteed. Customs processing, carrier delays, weather, holidays, local delivery conditions, or other circumstances outside our control may affect delivery.

Total delivery time = processing time + shipping transit time.

Shipping Destinations

VNBUY currently ships to many countries and regions, including:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States, Vietnam, and other supported destinations.

Available destinations may change depending on carrier availability and product restrictions. If your destination can be selected during checkout, shipping is currently available to that location.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Tracking information may not update immediately after a tracking number is created. Please allow several business days for the carrier to receive, scan, and update the shipment.

You may also track your shipment through: 17TRACK

If your order has passed the estimated delivery period and tracking has not updated, please contact us at support@vnbuy.com .

Incorrect or Incomplete Shipping Address

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address, including apartment, suite, unit number, postal code, and any other required information.

VNBUY is not responsible for packages delivered to an incorrect address supplied by the customer.

If a shipment is returned because the address was incorrect, incomplete, or undeliverable, additional shipping charges may apply before the order can be resent.

If you notice an address error shortly after ordering, contact us immediately at support@vnbuy.com .

Once an order has been processed or handed to the carrier, we may no longer be able to change the delivery address.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

Unless otherwise shown at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Delayed, Lost, or Undelivered Packages

If your package appears delayed, please first review the tracking information provided by the carrier.

If tracking has not updated for an extended period or the package appears lost, contact our support team so we can review the shipment with the carrier.

Delivery estimates may be extended during peak seasons, holidays, customs inspections, severe weather, or other carrier disruptions.