Cancellation & Modification

Order Cancellation

Every order is custom-made and requires administrative processing, payment processing, design preparation, and production scheduling.

All cancellation requests are subject to a 10% cancellation fee, regardless of when the cancellation request is submitted.

Refund Amount = Order Value − 10% Cancellation Fee

Orders that have already entered production, have been completed, or have been shipped may not be eligible for cancellation or refund.

Orders can only be modified, including shipping address changes, within 2 hours after the order is placed. After this period, the order may already be in production and cannot be changed.

Contact Us

For order issues, cancellations, or refund requests, please contact us:

Email: support@vnbuy.com or livechat
Office Hours: Monday – Saturday, 9:00 AM – 5:00 PM EST