Shipping Policy
All items offered by VNBUY are made to order. This means that when you place an order, your item is produced especially for you, one at a time, to ensure the best possible quality.
Shipping Rate
Our shipping rate applies to all available order destinations.
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Shipping cost starts at $7.99 for the first item
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An additional $3.00 is charged for each subsequent 0.5 kg of weight
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Maximum shipping cost: $46.99
Shipping costs may vary depending on product type, order weight, and destination.
Processing & Production Time
Orders are processed on business days, Monday through Friday, Eastern Standard Time, excluding major holidays.
Estimated production time:
4–5 business days
This is the time required to prepare, customize, and produce your order before shipment. Production time may vary depending on order volume, product type, and the complexity of personalization.
If your order requires personalization, design adjustment, or modification, additional design time may be required.
Estimated Shipping Time
We work with trusted shipping partners such as USPS, UPS, DHL, EMS, local postal services, and other international carriers to deliver your order.
Estimated shipping time depends on the destination:
| Destination | Carrier | Estimated Shipping Time |
|---|---|---|
| United States | USPS / UPS / DHL | 7–14 business days |
| Europe | DHL / PostNL / Bpost / La Poste / Correos / Local carriers | 7–14 business days |
| Canada | Canada Post / International carriers | 7–14 business days |
| Australia | Australia Post / International carriers | 7–14 business days |
| Other countries | DHL / UPS / International carriers | 10–20 business days |
Please note that delivery times are estimates only and cannot be guaranteed. Delays caused by customs, carrier issues, weather, holidays, or other events beyond our control may occur.
If there is any issue or delay with your order, we will notify you by email as soon as possible.
Available Shipping Destinations
We currently ship to the following countries and regions:
Australia, United Kingdom, United States, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, Vietnam, and other supported regions.
Order Tracking
Once your order is ready to ship, a tracking link will be sent to your email.
Please allow 5–7 days for the carrier to scan your package into their system after the tracking number is issued.
You can track your order here:
If tracking information is not available immediately, it usually means the carrier has not scanned the package yet. Tracking updates will appear once the parcel is processed by the carrier.
If your order is past the estimated delivery date, please contact us for support.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If the address is incorrect, incomplete, or missing important details, your order may be delayed, returned, or delivered to the wrong location.
VNBUY is not responsible for orders delivered to an incorrect address provided by the customer.
For orders returned due to an incorrect or incomplete address, a reshipping fee may be required to resend the order.
If you contact the carrier after the order has shipped and request a redirect or address change, VNBUY is not responsible if the package is lost, stolen, delayed, or damaged.
Please also enter a valid email address and check it regularly, as shipping updates and tracking information will be sent by email.
Contact Us
Customer satisfaction is very important to us. If you have any questions about shipping, tracking, or delivery, please contact us:
Email: support@vnbuy.com
Live Chat: Available on our website
Office Hours: Monday – Saturday, 9:00 AM – 5:00 PM EST
Thank you for shopping with VNBUY!